Refund Policy

Refund Policy

At Esthetic Arabia, we strive to provide our customers with the highest quality products and excellent shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns & Refunds Eligibility

We accept returns and process refunds under the following conditions:

  • Items must be returned within 7 days of the delivery date.

  • Items must be unused, in original packaging, and in resalable condition.

  • Proof of purchase (order number or receipt) is required.

  • Certain items such as fragrances, cosmetics, personal care, and grocery products are non-returnable due to hygiene and safety reasons.

Refund Process

  1. Request a Return – Contact us at +971 50 137 1323 or email info@estheticsarabia.com with your order details.

  2. Approval & Return Instructions – Once approved, we will provide return shipping details.

  3. Inspection & Refund – After receiving the item, we will inspect it. If approved, a refund will be issued to your original payment method within 5-10 business days.

Exchange Policy

  • We offer exchanges only for defective or damaged items.

  • If you receive a damaged product, contact us immediately with photos for verification.

Non-Refundable Items

  • Perishable goods (food, beverages, etc.).

  • Health & personal care items.