Effective Date: 2024
At Esthetic Arabia, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.
Eligibility for Returns
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Time Frame: You have 14 days from the date of delivery to initiate a return.
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Condition: Items must be unused, in the same condition that you received them, and in the original packaging. Products that are damaged or altered after delivery will not be eligible for return.
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Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain items are non-returnable. These include:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Personal care items such as cosmetics and fragrances, unless they are unopened and in their original packaging.
Return Process
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Contact Us: To initiate a return, please contact our customer service team at +971 50 137 1323 or email us at estheticsarabia@gmail.com Provide your order number, details of the product, and the reason for return.
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Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization and further instructions.
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Shipping: You are responsible for the cost of returning the item to us. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
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Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at +971 50 137 1323 or estheticsarabia@gmail.com.
Shipping Address for Returns
Store 3, M-14, Behind Wafi Pharmacy, Musaffah, Abu Dhabi.
Contact Us
If you have any questions about our Return Policy, please contact us:
- Phone: +971 50 137 1323
- Email: estheticsarabia@gmail.com
RETURNS-
We understand that you may occasionally wish to return an order. However, we do not accept:
Products damaged by misuse even if warranty is still valid.
Products that are already assembled or installed, unless proven as defective. |
